Frequently Asked Questions
Everything you need to know about your Dooney & Bourke experience.
How can I track my order status?
Once your order ships, you will receive a confirmation email with a tracking number. You can also track your package by logging into your account on our website and visiting the 'Order History' section.
What is your return policy for handbags and accessories?
We accept returns of unused, unworn merchandise with original tags attached within 30 days of delivery. Please note that a standard return shipping fee may apply unless the item is defective.
Do Dooney & Bourke products come with a warranty?
Yes, our products are backed by the Dooney & Bourke Guarantee. We offer a one-year warranty against craftsmanship defects under normal use, which includes repair or replacement options.
How should I clean and care for my leather bag?
Care instructions vary by collection. For our iconic Florentine and Pebble Grain leathers, we recommend using a soft cotton cloth dampened with water. Avoid using commercial polishes or cleaners not specifically designed for our leathers.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states, Puerto Rico, and APO/FPO addresses. We are continuously working to expand our shipping capabilities to serve our international customers in the future.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make changes or cancellations. You may return the item for a refund once it arrives.